Privacy Policy

Effective Date: 30 June 2026

At Tallow Me Softly, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

Tallow Me Softly is an Australian business specialising in handcrafted tallow soaps and skincare products. We sell our products online and deliver throughout Australia.

If you have any questions regarding this Privacy Policy, please contact us via our Contact page.

2. Information We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order history

  • Payment details (processed securely by our payment providers—we do not store full credit card information)

  • Any information you provide through our contact form

  • Newsletter subscription preferences

  • Website usage information, including IP address, browser type, pages visited and device information collected through cookies and analytics tools.

3. How We Collect Information

We collect information when you:

  • Place an order

  • Create a customer account

  • Subscribe to our newsletter

  • Complete our contact form

  • Contact us by email

  • Browse our website

  • Interact with our website through cookies and analytics technologies.

4. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Respond to enquiries and customer support requests

  • Communicate with you regarding your order

  • Send newsletters, promotions and product updates (only where you have opted in)

  • Improve our website, products and customer experience

  • Detect fraud and maintain website security

  • Meet our legal and regulatory obligations.

5. Marketing Communications

If you choose to subscribe to our mailing list, we may send you:

  • New product announcements

  • Promotions and special offers

  • Product launches

  • Seasonal collections

  • News and updates from Tallow Me Softly.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

6. Payment Security

Payments made through our website are processed by secure third-party payment providers.

Tallow Me Softly does not store or have access to your complete credit card details.

7. Sharing Your Information

We only share your information where necessary to operate our business, including with:

  • Shipping and courier providers

  • Payment processors

  • Website hosting providers

  • Email marketing platforms

  • Professional advisers where legally required.

We do not sell, rent or trade your personal information to third parties.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us to:

  • Remember your preferences

  • Analyse website traffic

  • Understand how visitors use our website

  • Improve website performance

  • Support our marketing activities.

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

9. Third-Party Services

Our website may use trusted third-party services, including:

  • Secure payment gateways

  • Website analytics providers

  • Email marketing platforms

  • Shipping providers.

These services have their own privacy policies governing how they collect and use information.


10. Data Security

We take reasonable steps to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure.

While we use appropriate security measures, no internet transmission can be guaranteed to be completely secure.


11. Access and Correction

You may request access to the personal information we hold about you or request corrections if any information is inaccurate or out of date.

Please contact us via our Contact page to make a request.


12. Retention of Information

We retain your personal information only for as long as reasonably necessary to:

  • Complete your order

  • Provide customer support

  • Comply with taxation and legal obligations

  • Resolve disputes

  • Enforce our agreements.


13. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

15. Contact Us

If you have any questions regarding this Disclaimer, please contact us through our Contact page or email us at joanddavo@gmail.com.

We are committed to responding to privacy enquiries as promptly as possible.