Terms & Conditions
Effective Date: 30 June 2026
Welcome to Tallow Me Softly. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
1. About Us
Tallow Me Softly is an Australian business specialising in handcrafted tallow soaps and skincare products.
Throughout these Terms & Conditions, "we", "our" and "us" refer to Tallow Me Softly, while "you" and "your" refer to the customer or website user.
2. Website Use
By using this website, you agree to:
Use the website only for lawful purposes.
Not misuse, interfere with or attempt to gain unauthorised access to the website or its systems.
Not upload or transmit any malicious software, viruses or harmful code.
Provide accurate information when placing an order or making an enquiry.
We reserve the right to restrict or terminate access where these Terms & Conditions are breached.
3. Products
Our products are handcrafted in small batches using carefully selected ingredients.
Because every product is handmade, slight variations in colour, pattern, weight, texture, design and scent may occur. These natural variations are not defects and are part of the unique nature of handmade products.
We make every effort to display product colours accurately; however, colours may vary depending on your device or monitor settings.
4. Orders
All orders are subject to acceptance and availability.
After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not guarantee acceptance.
We reserve the right to refuse or cancel any order where:
Products become unavailable.
Pricing errors occur.
Fraud or suspicious activity is suspected.
We are unable to fulfil the order.
Where payment has already been received, a full refund will be provided if we cancel your order.
5. Pricing
All prices displayed on this website are in Australian Dollars (AUD).
Prices may be changed at any time without notice.
Applicable taxes, shipping charges and delivery costs will be calculated during checkout where applicable.
6. Payment
Payment must be received before an order is processed and dispatched.
Payments are processed securely through trusted third-party payment providers.
Tallow Me Softly does not store your complete payment card information.
7. Shipping
We deliver throughout Australia.
Estimated delivery timeframes are provided as a guide only and may vary due to courier delays, weather events or circumstances beyond our control.
Risk in the products passes to you once your order has been delivered to the nominated delivery address.
Please refer to our Shipping & Returns Policy for full delivery information.
8. Returns and Refunds
Our Returns Policy forms part of these Terms & Conditions.
If you believe your product is faulty, damaged or incorrect, please contact us as soon as possible with your order details and photographs where applicable.
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.
9. Product Use
Customers are responsible for ensuring products are suitable for their individual needs.
Please review ingredient lists carefully before purchasing.
We recommend performing a patch test before first use.
Discontinue use immediately if irritation occurs.
Our products are intended for external use only unless otherwise stated.
Keep products out of reach of children.
Avoid contact with eyes. If contact occurs, rinse thoroughly with clean water.
10. Health Disclaimer
Information provided on this website is intended for general informational purposes only.
Our products are cosmetic products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.
If you have allergies, sensitive skin, medical conditions, or are pregnant or breastfeeding, we recommend consulting a qualified healthcare professional before use.
11. Gift Cards and Promotional Codes
Where offered, gift cards and promotional codes:
Cannot be exchanged for cash.
Must be used before their expiry date (if applicable).
May not be used in conjunction with other promotions unless stated.
May be subject to additional conditions at the time of issue.
12. Intellectual Property
All website content, including:
Logos
Branding
Product names
Photography
Graphics
Text
Product descriptions
Website design
is owned by or licensed to Tallow Me Softly and is protected under Australian intellectual property laws.
No content may be copied, reproduced, distributed or used without prior written permission.
13. Limitation of Liability
To the fullest extent permitted by law, Tallow Me Softly excludes liability for any indirect, incidental, consequential or special loss arising from:
Use of this website
Purchase or use of our products
Website interruptions
Technical errors
Delays beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits any rights that cannot legally be excluded under the Australian Consumer Law.
14. Third-Party Links
Our website may contain links to external websites.
These websites are operated independently, and we are not responsible for their content, privacy practices or availability.
15. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
16. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
17. Governing Law
These Terms & Conditions are governed by the laws of Western Australia and the Commonwealth of Australia.
Any disputes arising from the use of this website or the purchase of our products will be subject to the jurisdiction of the courts of Western Australia.
18. Contact Us
If you have any questions regarding this Disclaimer, please contact us through our Contact page or email us at joanddavo@gmail.com.